Support

Practical support for installation, DICOM connectivity, workflow configuration and product issues.

Get useful answers quickly

For an existing installation, include the product, exact version, a short description of the workflow and the relevant part of the log file.

Email support →

DICOM connectivity

AE Titles, hosts, ports, C-STORE, Query/Retrieve and integration with PACS or modalities.

Product configuration

Publishing profiles, printers, routing rules, import workflows and Modality Worklist configuration.

Logs & troubleshooting

Send the smallest relevant log section around the problem together with the time and action that triggered it.

Remote assistance

Remote installation and configuration support is available when required for customer and reseller deployments.

Technical support rate

When paid support applies, the rate is €135/hour excl. VAT, billed in 15-minute increments. Please contact Sup-C first so the issue can be assessed before billable work starts.

Contact Technical Support →

What to include in a support request

Product and version — for example DCMburner 6.1.4.
What you expected and what happened instead.
DICOM details — local/remote AE Title, IP/hostname and port when relevant.
Logs — preferably zipped, with only the relevant problem period.

Reseller & OEM support

Sup-C works directly with resellers on deployment, troubleshooting and integration. For reseller or OEM enquiries, use sales@sup-c.com.